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Delivery

We offer next business day delivery when you order by 5:00 pm, Monday through Friday. Orders placed after 5pm on Friday or on Saturday or Sunday will be delivered the following Tuesday.

A contact person must be available to accept the delivery between the hours of 9am 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

We do not deliver to P.O. Boxes.

Delivery is free on orders over $200 excluding GST and PST, coupons or price matches within local trade areas. The order is shipped pending credit approval and product availability. Orders under $200 are charged a $15 delivery fee.

Orders placed outside of the local trading areas may take 3-5 business days and will have a separate delivery charge based on the weight and delivery distance of the order.

Special order items may take a little longer for delivery but are generally delivered within 2-10 days.

Furniture orders from the online catalogue are available for next business day delivery, Monday through Friday. Furniture orders may not be available for delivery if you are outside of the local trading area.

In the event of a holiday, deliveries may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.

Returns

Return/Refund Policy

If you are not completely satisfied with your purchase, return it within 30 days (computers and laptops within 14 days) in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip), for a full refund or replacement. The tender will be made to the same tender as the purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only.

If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. In the absence of proof of purchase, identification may be required. Personal information is to be removed from any item before returning it to the store.

Software, Movies & Music Return Policy

We will gladly exchange defective software, movies and music for the same title. We do not accept returns or offer refunds on non-defective titles that have been opened.

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